Frequently Asked Questions

Creating a 775pub account is straightforward. Visit 775pub.app and click the Register button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your registration form, you will receive a verification email — click the link inside to activate your account. You must be 21 years of age or older to register, in compliance with Philippine gaming regulations.

775pub requires all players to complete Know Your Customer (KYC) verification before making deposits or withdrawals. You will need to submit a clear photo or scan of a valid, government-issued Philippine ID. Accepted IDs include: PhilSys National ID, Philippine passport, driver's licence, SSS/GSIS card, PRC ID, voter's ID, and postal ID. KYC is typically reviewed within 24 hours. This process protects you and ensures compliance with Philippine anti-money laundering regulations.

On the 775pub login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team for assistance.

No. Each player is permitted to hold only one 775pub account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

Log in to your 775pub account and navigate to Account Settings. You can update your contact number, email address, and communication preferences from there. Note that changes to your legal name or date of birth require additional verification — please contact our support team via live chat with supporting documentation if you need to update these details.

775pub accepts the following payment methods for Filipino players: GCash, PayMaya / Maya, and Philippine bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (₱). 775pub does not accept cryptocurrency or credit card deposits in compliance with Philippine regulations.

Log in to your 775pub account and go to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and follow the on-screen instructions. You will be redirected to the GCash payment gateway to authorise the transaction. Once confirmed, funds are credited to your 775pub account instantly. Make sure your GCash account is registered under the same name as your 775pub account.

Withdrawal processing times at 775pub depend on your chosen method. GCash and PayMaya/Maya withdrawals are typically processed within 1–3 hours after approval. Philippine bank transfers (BPI, BDO, Metrobank, UnionBank, etc.) generally take 1–2 business days. All withdrawals are subject to identity verification — ensure your KYC is complete to avoid delays. Withdrawals are only processed to accounts registered in your own name.

The minimum withdrawal amount at 775pub is ₱500. Maximum withdrawal limits vary depending on your account verification level and chosen payment method. Fully verified accounts (with completed KYC) enjoy higher withdrawal limits. For specific limit details applicable to your account, please check the Cashier section after logging in or contact our support team via live chat.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your 775pub account name and your payment account name, or a pending security review. If your withdrawal has been pending for longer than the expected timeframe, please contact our 24/7 live chat support team with your transaction reference number for assistance.

775pub offers a diverse library of over 1,000 games for Filipino players. Our catalogue includes online slots, live casino games (live baccarat, roulette, blackjack, and more), bingo, and exclusive titles like Circus Delight and Wheel. New games are added regularly. You can browse the full game library after logging in to your 775pub account, or explore featured categories from the main navigation menu.

Yes. All games at 775pub use a certified Random Number Generator (RNG) to ensure that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. This means no game outcome can be predicted or manipulated — every player has a fair and equal chance on every play.

Absolutely. 775pub is fully optimised for mobile play. You can access the complete game library directly from your smartphone or tablet browser — no app download required. The 775pub mobile experience is smooth and responsive on both Android and iOS devices. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, you can enjoy your favourite games on the go.

Minimum bet amounts vary by game. Most 775pub slots allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically have minimum bets starting from ₱10–₱50 depending on the table. You can view the specific bet limits for any game by opening it and checking the game information or paytable section before placing a wager.

After completing registration and KYC verification, make your first qualifying deposit at 775pub to trigger your welcome bonus. The bonus will be credited to your account automatically — no promo code is required. Check the Promotions page after logging in for the current welcome offer details, including the minimum deposit amount and any applicable wagering requirements.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Full wagering requirement details for each promotion are listed in the individual promotion terms on the 775pub Promotions page.

Bonuses are usually credited within a few minutes of qualifying. If your bonus has not appeared after 30 minutes, check that your deposit met the minimum qualifying amount and that your account KYC is fully approved. Some promotions require manual opt-in before depositing. If you have checked all of the above and the bonus is still missing, contact our live chat support team with your deposit reference number and we will investigate promptly.

Log in to your 775pub account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions to your limits take effect immediately. Increases require a 7-day cooling-off period to ensure your decision to spend less is always respected right away. We strongly encourage all players to use these tools proactively. For more information, visit our Responsible Gaming page.

If you feel that gambling is becoming a problem, you can request a temporary or permanent self-exclusion from 775pub. Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 live chat support team directly. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. ⚠️ Gambling is addictive. Know when to stop. If you need immediate help, please reach out to our support team or contact PAGCOR's responsible gaming hotline.

No. 775pub strictly enforces the Philippine legal minimum age of 21 years for casino-style gambling. All new accounts require government-issued ID verification to confirm age. Any account found to belong to a player under 21 will be immediately suspended and all associated funds reviewed. If you are a parent or guardian concerned about underage access, please contact our support team immediately.

775pub uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you notice any transactions or login activity on your 775pub account that you did not authorise, contact our live chat support team immediately. We will temporarily lock your account while we investigate. You should also change your password right away and check that your email account has not been compromised. Enabling two-factor authentication (2FA) on your 775pub account is the best way to prevent unauthorised access.

Log in to your 775pub account and go to Account Settings → Security. Select "Enable Two-Factor Authentication" and follow the on-screen instructions. You can use an authenticator app or receive a one-time code via SMS to your registered Philippine mobile number. Once enabled, you will need to enter a verification code every time you log in, adding a strong extra layer of protection to your account.